Of course! Each product is hand checked by a member of Team Untold Time before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and email us right away at Info@UntoldTime.com. We will work with you to guarantee your satisfaction.
Returns are accepted for In-Store Credit only. We do NOT offer refunds for returns/exchanges.
Each product is hand checked by a member of Team Untold Time before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
We offer free returns for In-Store Credit and exchange. Once contacted we will send a shipping label through email.
Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Returns must be brand new and unused, any damaged or used return will be returned to sender or discarded without issuing In-Store Credit or exchange.
To request further instructions on how to return your order, please email us at Info@UntoldTime.com.
Please note the return must be sent back within the 10 day return period.
Returns without prior communication with us will not be accepted.
Unauthorized returns will be discarded.
Returns made will be issued In-Store Credit within 4-7 days after we receive your return.
Please also note :
Failed deliveries and/or incorrect delivery address will not be replaced or granted In-Store CreditGift Cards are not eligible for a refund.
Please be advised that shipping fees are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after the removal of the product(s) in an order.
For Standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside and in the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hours. Most orders are delivered within our estimated 4-10 business days even if the tracking info shows no updates. The estimated delivery time displayed on the checkout page is not guaranteed. This could also take longer during the holidays ( September - January ).
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens. You may on and off notice processing time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress. Please contact our customer service team if there is any question concerning the time to dispatch.
We work hard to have your package there within the estimated shipping time we provide. The shipping times are as follows. Please note this is after processing is complete.
For US orders: 4-10 business days
For non-US orders: 5-23 business days
Sign in to your Account (the one that you made your order with). In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped. You can aslo track your order by clicking here
We ship almost everywhere!
We do not ship to the following :
Argentina, Bangladesh, Bonaire, Sint Eustatius and Saba, China, Cook Islands, Fiji, French Polynesia, Hong Kong, Kiribati, Namibia, Nauru, New Caledonia, New Zealand, Nigeria, Niue, Norfolk Island, Pakistan, Papua New Guinea, Philippines, Pitcairn, Russia, Samoa, Saudi Arabia, Solomon Islands, South Africa, Timor Leste, Tokelau, Tonga, Tunisia, Turkey, Tuvalu, Uganda, Vanuatu, Wallis And Futuna
First double check your mailbox and anyone that has access to your mail to be sure you have not received it. 99.99% of the time this happens it's been delivered and misplaced by someone with access to the mail or given to a neighbor. If you are still unable to find it.
Please contact USPS: 1 (800) 275-8777
Simply email us at Info@UntoldTime.com within 1 hour of making your order. Be sure to include your order number! If you would like to change your color choice or product, please also include the URL or name of the new color or product.