For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside and in the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hours. Most US orders are delivered within our estimated 5 -10 business days even if the tracking info shows no updates. The estimated delivery time displayed on the checkout page is not guaranteed.
If the package is lost or damaged by USPS. We will replace your whole order with new items or store credit. This only applies to the items in the cart that were purchased when selecting the Premium Shipping option. Orders made within the US will be delivered within 3-7 business days after processing.
How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens. You may on and off notice processing time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress. Please contact our customer service team if there is any question concerning the time to dispatch.
After the goods are dispatched, how long does for standard shipping to deliver the package?
The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
For US orders: 5-10 business days
For non-US orders: 5-23 business days
Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
How can I check my order status?
You can use our online order lookup by clicking here. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
When will you ship my order?
Orders placed using our standard shipping will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. We are not responsible for failed deliveries or stolen packages. Please contact your local post office for more information.
Import Taxes & Duties Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Still not getting your answers? Email us! Info@UntoldTime.com