We're 100% committed to making you happy. Each product is hand checked by a member of Team Untold Time before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and email us right away at Info@UntoldTime.com. We will work with you to guarantee your satisfaction.